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UniTel Voice Reviews

4.9

(Rated by 1149 users)

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Overall Rating

4.9

Base on 16 Reviews

Ratings by Feature

Good Value
4.5
Price & Quality
4.9
Customer Service
5.0
Return Policy
4.5
Shipping & Delivery
5.0

Recent Customer Reviews (16)

Dannie Lewis

Jun 20, 2023

Valuable technology partnerThe provider has become an invaluable technology ally for our growing business. Their solutions keep evolving to meet our expanding communications needs. It feels like they genuinely want to help our company thrive versus just acting as a transactional vendor. Highly recommended!

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Christin Freytag

Jun 16, 2023

You will not find a better value VOIP solutionThe platform has priced their service very reasonably for the amount of features they offer. Their international call rates are amazingly low too. Highly recommend for small businesses on a budget.

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Cammie Gray

Jun 15, 2023

Simple yet innovativeTheir approach to cloud telephony is stripped-down and user friendly. Their interface is intuitive and the setup was effortless. They provide essential features without overcomplicating things for a business of any size.

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Adam Shuff

Jun 14, 2023

Solid business phone solutionUniTel easily integrated with our existing systems, providing reliable call handling and greater flexibility for our employees.The customer support has been responsive and helpful.

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Eric Schmid

Jun 12, 2023

Patch problems quickly and professionallyAn issue did arise recently requiring the provider's assistance, but they responded immediately and were actually able to fix the glitch remotely without us lifting a finger. They handled the situation with calm efficiency and utmost professionalism. Overall a very reassuring customer experience.

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Robert Schmidt

Jun 12, 2023

Keeps growing with our businessThe provider has scaled incredibly well as our business needs have evolved. Whenever we've required more features or a higher call volume threshold, they've been able to accommodate it seamlessly. Their system infrastructure has had no trouble keeping up with our growth.

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Sara Bachmeier

Jun 10, 2023

Saved us heaps in long-distance costsThe provider's VOIP technology has seriously cut down the huge long-distance telephone expenses we were incurring with a typical landline. Our bills have gone down by at least 40% since switching over. Cannot praise them enough for helping us optimize our calling costs.

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Alexander Martin

Feb 13, 2023

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Loftveig Ívarsdóttir

Feb 13, 2023

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Cheney Berger

Feb 12, 2023

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UniTel Voice Pros & Cons

Pros

Affordable: Competitive pricing plans.

Customizable: Ability to add or remove phone lines and customize call routing rules.

Local Presence: Establish a local presence in different areas or countries using virtual phone numbers.

Professional Voice Greetings: Offers professional voice greetings.

Easy to Use: It is simple to use and has all the features needed.

Great Customer Support: They have a dedicated customer support staff.

User-Friendly Interface: The platform is known for its intuitive and user-friendly interface, making it easy to set up and use.

Affordable Pricing: UniTel Voice offers competitive pricing plans, with a starting price of $9.99 per month, and additional features like unlimited users and minutes at $24.99 per month.

Essential Features: The service provides a substantial core set of 28 PBX features, including virtual auto attendant, call announcement, unlimited call handling, department and employee extensions, call scheduling, voicemail to email, and more.

Customization: Users can add or remove phone lines and customize call routing rules, giving businesses flexibility and control over their communications.

Professional Voice Greetings: UniTel Voice offers professional voice greetings, which can be customized to match the brand.

Great Customer Support: The service is backed by dedicated customer support, available 24/7, which is responsive and helpful in resolving issues.

Faxing Capability: The platform allows users to send and receive faxes, which is a unique feature that many other phone services do not offer.

Scalability: UniTel Voice scales well with business growth, accommodating increased call volumes and feature needs seamlessly.

CONS

Initial Setup Complexity: Some users find the initial setup slightly challenging, although customer support is available to assist with the process.

Limited Free Trial: UniTel Voice does not offer a free trial, which might be a drawback for potential users who want to test the service before committing.

Potential Billing Issues: Some users have reported issues with billing, such as being charged after requesting to cancel the service.

UniTel Voice Features and Benefits

Features

30-day Money Back Guarantee

Offers a refund if the service is terminated within 30 days from the subscription date, subject to conditions like not exceeding allotted minutes or making calls outside the US/Canada.

Phone Numbers

Get a business phone number, manage it on your mobile phone, forward it to another phone line, or send it to a custom voicemail.

Second Phone Line

Make business calls from your smartphone.

Toll Free Numbers

Give your business instant credibility and a national presence.

Local Phone Numbers

Give your business a local presence in any location.

Vanity Phone Numbers

Customize a phone number that perfectly fits your brand.

Auto Attendant

Make getting to the right person the first time quick and easy.

Custom Greetings

Welcome callers with a unique greeting that’s on brand.

On Hold Music

On-hold music (or a custom message you upload) keeps your callers engaged.

Department Extensions

Give everyone on your team their own employee extension.

Call Scheduling

Plan how calls are routed and handled at specific times of the day/week.

Business Voicemail

Set up custom voicemail boxes to capture important messages.

Affordable

Competitive pricing plans starting at $9.99 per month.

Customizable

Ability to add or remove phone lines and customize call routing rules.

Local Presence

Establish a local presence in different areas or countries using virtual phone numbers.

Professional Voice Greetings

Offers professional voice greetings that can be customized to match the brand.

Easy to Use

Simple to use with an intuitive user-friendly interface, easy to set up.

Great Customer Support

Dedicated 24/7 customer support that is responsive and helpful.

Basic Plan

Starting at $9.99 per month, includes one business phone number and features like auto attendant, custom greetings, and call forwarding.

Add-On Numbers

Additional phone numbers for $4.99 per number per month, allowing customization of communication channels.

Flexible Plans

Option to upgrade or downgrade at any time without long-term contracts.

Essential Features

Substantial core set of 28 PBX features including virtual auto attendant, call announcement, unlimited call handling, voicemail to email, and more.

Faxing Capability

Allows users to send and receive faxes.

Scalability

Scales well with business growth, accommodating increased call volumes and feature needs seamlessly.

UniTel Voice Reviews

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Overall Rating

Ratings by Feature

Ratings by Feature

Recent Customer Reviews (16)

Dannie Lewis

Christin Freytag

Cammie Gray

Adam Shuff

Eric Schmid

Robert Schmidt

Sara Bachmeier

Alexander Martin

Loftveig Ívarsdóttir

Cheney Berger

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Accepted Payment Options:

Credit/Debit Cards

PayPal

Payment Process

Refund Information

UniTel Voice Pros & Cons

Pros

CONS

UniTel Voice Features and Benefits

Features

30-day Money Back Guarantee

Phone Numbers

Second Phone Line

Toll Free Numbers

Local Phone Numbers

Vanity Phone Numbers

Auto Attendant

Custom Greetings

On Hold Music

Department Extensions

Call Scheduling

Business Voicemail

Affordable

Customizable

Local Presence

Professional Voice Greetings

Easy to Use

Great Customer Support

Basic Plan

Add-On Numbers

Flexible Plans

Essential Features

Faxing Capability

Scalability

UniTel Voice Frequently Asked Questions