UniTel Voice Reviews

Unitel Voice offers several pricing plans. The Start-Up plan costs $9.99 per month, providing 1 phone number, 500 monthly minutes, and 3 users included. The Unlimited plan is priced at $24.99 per month, offering 1 phone number, unlimited minutes, and unlimited users. The Office plan is available for $29.99 per month, including 1 phone number, unlimited minutes, and 3 users (additional users can be added for $9.99 per user per month). The Office-Max plan costs $69.99 per month, providing 1 phone number, unlimited minutes, and 10 users (additional users can be added for $9.99 per user per month). All plans come with a mobile app, desktop softphone, desk phones, presence indicator, and team messaging. For other needs, a custom quote can be requested. All the phone system features needed to sound professional and stay connected come standard with every plan.

UniTel Voice offers a 30-day money back guarantee. This applies if the service is terminated within 30 days from the subscription date, which is the date the service is ordered or the date the payment is successfully processed, whichever is later. However, this guarantee will not be available if the customer exceeds their allotted minutes in the selected package or if any calls are made outside the contiguous United States and Canada. These calls will be invoiced and must be paid at the metered rate before a refund is issued. If these calls are not paid for, the 30-day money back guarantee will not apply. UniTel Voice reserves the right to discontinue or revoke this guarantee at any time, without prior notice.

For cancellation, there are three options available: filling out the cancellation form on the website, calling customer service, or emailing a cancellation request to support@unitelvoice.com.

Regarding the return of devices, if the device was purchased from a retail provider, it may only be returned to that retail provider. All device returns are subject to the return policy of the retail provider and are not eligible for any applicable money back guarantee offered.

As for shipping, there is no explicit shipping policy mentioned. However, it is noted that the subscription date is not the day the equipment is received or the first day the service is used. This suggests that shipping times may vary and are not included in the 30-day money back guarantee period. It is recommended to contact UniTel Voice directly for more specific information on their shipping policy.

Unitel Voice, a communications service provider, offers various payment methods. Charges for any overages, payphone calls to UniTel Voice toll free numbers, and out-of-plan international calls or any other features and services outside your plan are separately billed and charged to your payment method after cancellation. The company reserves the right to stop accepting your payment method or your payments. It's important to keep your payment method, billing address, and email address up-to-date. If your payment method expires, you close your account, your billing address changes, your email address changes, or your payment method is cancelled and replaced on account of loss or theft, you must advise the company at once. A money back guarantee applies if you terminate your service within 30 days from your subscription date. However, certain conditions apply to this guarantee. For instance, the 30 day money back guarantee will not be available if customer exceeds their allotted minutes in the selected package. The 30 day money back guarantee does not apply to any calls outside the contiguous United States and Canada. These calls will be invoiced and must be paid at the metered rate before a refund is issued. If customer fails to pay for these calls, the 30 day money back guarantee will not apply. The company has the right to discontinue or revoke its 30 day money back guarantee at any time, without prior notice. If you wish to cancel your account, you can do so by filling out the cancellation form on the website, calling the customer service, or emailing your request to cancel. After cancellation, any charges for services outside your plan are billed separately and charged to your payment method.

Unitel Voice is a Virtual Phone System designed for small business owners and startups. It offers a Local or Toll Free Number and allows businesses to operate using cell phones. The system includes features like Greetings, Extensions, Voicemail, Texting, Fax, and provides 100% USA-Based Support. They also offer a 30-Day Risk-Free Trial.

The company's product, UniTel Voice Office, is a cloud-based phone system that works with all VoIP devices including IP-phones, Softphones, and the UniTel Voice Mobile App. This makes it a perfect solution for the modern workplace and teams that work remotely. The system is easy to manage, less costly, and requires no phone system equipment to maintain or software to update.

The company prides itself on its customer service, with live USA-based support and a dedicated account manager for each client. They offer a 30-day risk-free trial and operate on a month-to-month basis with no long-term contracts.

The company has received excellent reviews for its service, with many customers praising the quality of customer service, the ease of setup, and the functionality of the system.

Please note that this information is based on the latest available data and may be subject to change.

UniTel Voice has received excellent customer reviews. The company has a rating of 4.9 out of 5 based on 197 reviews. Customers have praised the wonderful staff and technicians, and the awesome customer service. They have also appreciated the professionalism of the representatives and the quick response times. Some customers have mentioned that the customer service is 1000% better than other services they have switched from. The ability to receive faxes through the toll-free number and send them from the interface has been highlighted as a useful feature. However, some customers have found the software slightly difficult to learn on their own. Overall, UniTel Voice seems to be highly recommended by its users.

To contact UniTel Voice support, one can call at 855-888-6423 ext. 2, or chat online, Monday through Friday, from 8am to 5pm CT. Additionally, emails can be sent to support@unitelvoice.com. For immediate assistance outside of business hours, call 855-888-6423 x2, then press option 3 to be put in touch with an after-hours technician.